Terms
of Use

Last Modified: 25th May, 2024

Welcome to TranscriptAfrica.com (the “Site”), a platform owned and operated by Transcript Africa Consulting (“TAC,” “we,” “us,” or “our”). By accessing or using this Site and its services (collectively, the “Services”), you agree to be bound by these Terms of Use (the “Terms”).

We may update these Terms from time to time at our discretion. Any changes will be effective immediately upon posting the revised Terms on the site. Your continued use of the services after any changes constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must discontinue using the services.

1. DESCRIPTION OF SERVICES

TAC provides transcript processing services in partnership with academic credential agencies and tertiary institutions in Nigeria. As a third-party service provider, TAC’s responsibilities are limited to submitting transcript and verification application requests to the relevant tertiary institution and delivering the completed transcripts or verifications once they are ready. TAC does not generate or process transcripts or verification responses.

Individuals (“Clients”) can access information, records, and complete purchase orders for these services if they (i) order a service from TAC and (ii) agree to all terms and conditions outlined in these Terms. Unless otherwise stated, any new features that enhance or add to the current services, including new TAC products, services, tools, or properties aimed at new Clients or site visitors, will be subject to these Terms.

TAC is not obligated to update the site, the services, or any related information or data. TAC reserves the right to modify, discontinue, or suspend its services (or any part thereof) at any time, temporarily or permanently, without notice or liability to Clients or any third party.

2. REFUND, RETURN AND CANCELLATIONS

While we strive to process all transcripts and verification requests through the TAC network within ten (10) working days, processing times may vary. By using our service, you agree to the following refund policy:

1. Client Revocation of Order: If you decide not to proceed with a service you paid for, you are entitled to a 100% refund if you cancel within 24 hours of payment. Cancellations made between 25 and 72 hours after payment will receive a 50% refund. Cancellations made after 72 hours are non-refundable.
2. Delivery Issues Due to Client Errors: If TAC cannot deliver a service within ten (10) working days due to incorrect academic information provided by the client, a 50% refund will be issued.
3. Delivery Issues Due to TAC Errors: If TAC fails to deliver a service within ten (10) working days due to internal shortcomings, the client will receive a 100% refund. 

To request a refund, contact TAC customer support via email at hi@transcriptafrica.com or through any social media platform listed on our site, transcriptafrica.com.

3. ORDER ID & TRACKING

You will receive an Order ID upon completing the service registration process to enable you to track the status of your order. You agree to (i) take full responsibility for all activities by users accessing the Site or the Services through your account(s) (including, without limitation, your Registered User account, if applicable), and (ii) immediately notify TAC of any unauthorised use of your account or any other breach of security that you become aware of.

4. CONTENT, USE OF SITE

You are solely responsible for all content such as information, data, text, messages, emails, or other communications (“Content”) that you create, link to, transmit, or receive through the Site. You acknowledge that, except as outlined in a separate written agreement between you and TAC, TAC does not pre-screen Content posted on the Site or transmitted through the Services. TAC is not obligated to verify the accuracy, reliability, timeliness, or appropriateness of such Content.

Furthermore, you agree that TAC reserves the right to refuse to post, store, or transmit any Content submitted by you, or to move, remove, edit, or modify any Content on the Site at its sole discretion. You agree not to use the Site and/or the Services to:

1. Access, store, or transmit any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; 
2. Impersonate any person or entity including, without limitation, any TAC employee, agent, or affiliate, or falsely state or otherwise misrepresent your affiliation with a person or entity; 
3. Access, store, or transmit any Content that you do not have a right to collect, use, store, or transmit under any law or under any contractual or fiduciary relationships (including, without limitation, academic and transcript information and data and other confidential information); 
4. Access, store, or transmit any Content that infringes any intellectual and/or industrial property rights of any kind anywhere in the world of any third party; 
5. Store or transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; 
6. Access, store, or transmit any Content that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; 
7. Interfere with or disrupt the Site, the Services, or any servers or networks connected to the Site or used with the Services, or disobey any requirements, procedures, policies, or regulations of any networks connected to the Site or used with the Services.

5. INDEMNITY

You agree to indemnify, defend, and hold TAC (and its parents, subsidiaries, affiliates, officers, directors, shareholders, agents, partners, customers, and employees) harmless from any claim, demand, suit, damages, losses, and costs (including reasonable attorneys’ fees) made by any third party due to or arising out of (i) your violation of these Terms or (ii) your violation of any law or the rights of any person or entity arising out of or related to the use of the Site or Services. TAC reserves the right to assume the exclusive defence and control of any such claim, demand, or suit.

6. TERMINATION

You may terminate your Order at any time for any reason by sending an email to TAC through the Contact Us page requesting such termination. You agree that TAC, in its sole discretion and without notice or liability to you or any third party, may terminate your order if TAC believes that you have violated or acted inconsistently with any of these Terms. Termination of these Terms will not relieve you of any liabilities or obligations accrued on or before the date of termination, or limit any other remedies available to TAC arising out of your breach of these Terms. Your indemnification obligations will continue after any termination of these Terms.

7. DEALINGS WITH ADVERTISERS

From time to time, TAC may enter into agreements with third-party advertisers to advertise and promote their goods and/or services on the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers found on the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertiser. You agree that TAC shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as the result of the presence of any advertisers on the Site.

8. LINKS

The Site contains links to other websites and resources. TAC does not endorse and is not responsible or liable in any way for any Content, advertising, services, or goods on or available from such sites or resources. You agree that TAC is not responsible and will have no liability for any reliance by you or other visitors and Registered Users in any way on the Content on such websites or any other Content linked to such websites. You further agree to indemnify, defend, and hold TAC (its parents, subsidiaries, affiliates, officers, directors, shareholders, agents, partners, and employees) harmless from and against any claim, demand, or costs (including attorney’s fees and expert witness fees) made by any third party arising out of or relating to your linking to or use of any third-party Content.

9. INTELLECTUAL PROPERTY, COPYRIGHT AND TRADEMARK NOTICE

TAC, its affiliates, and licensors retain all right, title, and interest in and to the Site, the Services, all Content provided on the Site (excluding third-party Content, if any), and the business process, procedures, methods, and techniques used on or in connection with the Site and the Services, and all patent rights, copyrights, trademark rights, trade secret rights, and other proprietary rights therein or related thereto (“Intellectual Property”). You may not modify, publish, transmit, transfer, sell, rent, lease, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit the Intellectual Property, in whole or in part, except as expressly permitted in these Terms or with the prior written consent of TAC.

10. DISCLAIMER OF WARRANTIES

The site and the services are provided on an “as is” and “as available” basis. TAC makes no warranties and disclaims all responsibility and liability for the availability, timeliness, security, reliability, and quality of the site, any related software, services or applications, or other products, services, information, or materials, whether provided by TAC or any third party. TAC makes no warranties and disclaims all responsibility and liability for any harm to your computer system, loss of data, or other harm resulting from your access to or use of the site, services, or any related software, services, or applications, whether provided by TAC or any third party. You expressly agree that your use of the site and the services is at your sole risk. To the fullest extent permitted by law, TAC disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, TAC makes no warranty that (i) the site or the services will meet your requirements or will be uninterrupted, timely, secure, or error-free; (ii) the results that may be obtained from the use of the site or the services will be accurate or reliable; (iii) the quality of any products, services, information, or other material purchased or obtained by you through the site or the services will meet your expectations; or (iv) any errors in the site or services will be corrected.

11. LIMITATION OF LIABILITY

You agree that TAC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if TAC has been advised of the possibility of such damages), resulting from (i) the use or the inability to use the site or the services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained, messages received, or transactions entered into through or from the site or the services; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the site or the services; or (v) any other matter relating to the site or the services.

12. GENERAL

These Terms of Use, together with TAC’s Privacy Policy, constitute the entire Term between you and TAC and govern your use of the Site and the Services, superseding any prior terms between you and TAC. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The Term and the relationship between you and TAC shall be governed by the laws of Nigeria without regard to its conflict of law provisions. You and TAC agree to submit to the personal and exclusive jurisdiction of the courts located within Nigeria. The failure of TAC to exercise or enforce any right or provision of the Term shall not constitute a waiver of such right or provision. If any provision of the Term is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Term remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Site or the Services or the Term must be filed within one (1) year after such claim or cause of action arose or be forever barred.